Terms of service

INS Sales and Solutions FZE LLC, trading as DXGEARS — Dubai, United Arab Emirates
Effective: April 2025  |  Governed by UAE law  |  Powered by Shopify

Overview

Welcome to DXGEARS. The terms "we", "us" and "our" refer to DXGEARS, operated by INS Sales and Solutions FZE LLC. DXGEARS operates this store and website — including all related information, content, features, tools, products and services — in order to provide you, the customer, with a curated shopping experience (the "Services"). DXGEARS is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you use the Services. Please read them carefully — they include important information about warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.

Section 1 — Access and Account

By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, and that you have given consent for any minor dependants to use the Services on devices you own, purchase, or manage.

To use the Services — including browsing our store or making purchases — you may be asked to provide information such as your email address, billing, payment, and shipping details. You warrant that all information you provide is correct, current, and complete, and that you hold all rights necessary to provide it.

You are solely responsible for maintaining the security of your account credentials and all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

Section 2 — Our Products

We have made every effort to represent our products accurately. However, colours or product appearance may differ from how they appear on your screen due to your device type, settings, and configuration. We do not warrant that the appearance or quality of any product will meet your expectations or match what is depicted in our store.

All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities available to any person, geographic region, or jurisdiction.

Section 3 — Orders

When you place an order, you are making an offer to purchase. DXGEARS reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until DXGEARS confirms acceptance and receives and processes your payment.

Please review your order carefully before submitting, as DXGEARS may be unable to accommodate cancellation requests once an order is accepted. In the event we do not accept, modify, or cancel an order, we will attempt to notify you via the email, billing address, or phone number provided at the time of ordering.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy. You represent and warrant that your purchases are for personal or household use only — not for commercial resale or export.

Section 4 — Prices and Billing

Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed, as confirmed in your order confirmation email. Unless expressly stated, posted prices do not include taxes, shipping, handling, customs, or import charges.

Prices in our online store may differ from prices in physical stores or third-party platforms. Promotional pricing is governed by its own separate terms; where there is a conflict, promotion terms prevail.

You agree to provide current, complete, and accurate payment information. You represent and warrant that: (i) the credit card information you provide is true, correct, and complete; (ii) you are authorised to use that card; (iii) charges will be honoured by your card company; and (iv) you will pay all charges including shipping, handling, and applicable taxes.

Section 5 — Shipping and Delivery

All delivery times are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer your products to the carrier, title and risk of loss passes to you.

Section 6 — Intellectual Property

Our Services — including all trademarks, brands, text, images, graphics, product reviews, video, audio, and their design, selection, and arrangement — are owned by DXGEARS, its affiliates, or licensors, and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any material from the Services without our prior written consent.

DXGEARS's names, logos, product and service names, designs, and slogans are trademarks of DXGEARS or its affiliates or licensors. You must not use such trademarks without prior written permission. All rights not expressly granted are reserved by DXGEARS.

Section 7 — Optional Tools

You may be provided access to third-party tools as part of the Services. We neither monitor nor have control or input over these tools. Such tools are provided "as is" and "as available" without any warranties or endorsement. We have no liability arising from your use of optional third-party tools. Any use of optional tools is entirely at your own risk.

Section 8 — Third-Party Links

The Services may contain links or materials from third-party websites. We are not responsible for the content, accuracy, or practices of any third-party sites you choose to access. If you leave the Services to access third-party content, you do so at your own risk. We are not liable for any harm or damages related to your use of third-party sites, products, or services.

Section 9 — Relationship with Shopify

DXGEARS is powered by Shopify, which enables us to provide the Services. However, all sales and purchases you make are made directly with DXGEARS. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and DXGEARS, including any injury, damage, or loss resulting from purchased products. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from your transactions with DXGEARS.

Section 10 — Privacy Policy

All personal information collected through the Services is subject to our Privacy Policy. Certain personal information may also be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read both policies. Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access and use of the Services. Information you submit may be transmitted to and shared with Shopify and third parties in other countries to provide services to you.

Section 11 — Feedback

If you submit any ideas, suggestions, feedback, reviews, or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use.

You represent and warrant that: (i) you own or have all rights to your Feedback; (ii) you have disclosed any compensation received in connection with your Feedback; and (iii) your Feedback complies with these Terms. We are under no obligation to maintain Feedback in confidence, pay compensation for it, or respond to it. You are solely responsible for all Feedback you submit and its accuracy.

Section 12 — Errors, Inaccuracies and Omissions

Occasionally there may be information in the Services containing typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct any errors or inaccuracies, update information, and cancel orders where any information is found to be inaccurate — at any time and without prior notice, including after you have submitted your order.

Section 13 — Prohibited Uses

You may access and use the Services for lawful purposes only. You may not use the Services, directly or indirectly:

  • For any unlawful or malicious purpose
  • To violate any international, federal, or local regulations, rules, or laws
  • To infringe upon our or others' intellectual property rights
  • To harass, abuse, harm, defame, or intimidate any employee or any other person
  • To transmit false or misleading information
  • To send, upload, or re-use material that does not comply with these Terms
  • To transmit advertising or promotional material, including spam, chain letters, or unsolicited solicitations
  • To impersonate or attempt to impersonate any person or entity
  • To engage in conduct that restricts or inhibits anyone's use or enjoyment of the Services

You also agree not to:

  • Upload or transmit viruses or malicious code of any kind
  • Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services
  • Collect or track the personal information of others
  • Spam, phish, pharm, or pretext the Services
  • Use any robot, spider, scraping tool, AI agent, or automated means to access the Services
  • Interfere with, bypass, or circumvent any security or authorisation features of the Services

We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine you have violated any part of these Terms.

Section 14 — Agents

14.1 Scope: This section applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. An "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity — and that can be executed without direct human supervision.

14.2 Restrictions: No Agent may access, use, or interact with the Services unless it identifies itself and operates in strict accordance with section 14.4. No Agent may access the Services if we have requested that it refrain from doing so.

14.3 Technical Measures: We may limit — including by technical means — whether and how any Agent accesses, uses, and interacts with the Services.

14.4 Agent Requirements: Agents must:

  • Identify all HTTP/HTTPS requests as coming from an Agent by including the following in the user agent string: "Agent/[agent name]"
  • Not conceal or obfuscate that access is from an Agent — including by mimicking human behaviour or bypassing CAPTCHAs
  • Respond truthfully to any question seeking to determine whether interactions are from a human or a computer
  • Not circumvent any measures intended to block, limit, or control Agent access to the Services

Section 15 — Termination

We may terminate this agreement or your access to the Services at any time without notice, at our sole discretion. You will remain liable for all amounts due up to and including the date of termination.

The following sections survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, and Privacy Policy.

Section 16 — Disclaimer of Warranties

Information presented through the Services is made available for general information purposes only. We do not warrant its accuracy, completeness, or usefulness. Reliance on such information is strictly at your own risk.

EXCEPT AS EXPRESSLY STATED BY DXGEARS, THE SERVICES AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

Section 17 — Limitation of Liability

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL DXGEARS, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND — INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, OR REPLACEMENT COSTS — WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PROCURED THROUGH THE SERVICES.

Section 18 — Indemnification

You agree to indemnify, defend, and hold harmless DXGEARS, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims — including reasonable legal fees — arising from: (1) your breach of these Terms; (2) your violation of any law or third-party rights; or (3) your access to and use of the Services.

We will notify you of any indemnifiable claim. We may control the defence and settlement of such claim at your expense, but will not settle any claim requiring non-monetary obligations from you without your consent. You will cooperate in the defence of indemnified claims, including by providing relevant documents.

Section 19 — Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion will be deemed severed from these Terms without affecting the validity or enforceability of any remaining provisions.

Section 20 — Waiver; Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with any policies or operating rules posted on this site, constitute the entire agreement between you and us and govern your use of the Services — superseding any prior agreements, communications, or proposals, whether oral or written. Any ambiguities in interpretation shall not be construed against the drafting party.

Section 21 — Assignment

You may not delegate, transfer, or assign this agreement or any of your rights or obligations under these Terms without our prior written consent — any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice.

Section 22 — Governing Law

These Terms of Service and any separate agreements whereby we provide Services to you shall be governed by and construed in accordance with the laws of the United Arab Emirates, as applicable in the Emirate of Dubai. You and DXGEARS consent to the exclusive jurisdiction of the courts of Dubai for the resolution of any disputes arising from these Terms or your use of the Services.

Section 23 — Headings

The section headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 24 — Changes to Terms of Service

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. We will notify you of any material changes in accordance with applicable law. Your continued use of the Services following any posted changes constitutes your acceptance of those changes.

Section 25 — Contact Information

Questions about these Terms of Service should be directed to us at:

DXGEARS — INS Sales and Solutions FZE LLC
8a Street, Al Nahda 2, Dubai, United Arab Emirates
Email: orders@dxgears.com
Phone: +971 54 214 1369
Website: www.dxgears.com

Last updated: April 2025