We're here
to help.
Questions about an order, a product, or just want to know more about DXGEARS? Our team in Dubai is ready to assist — usually within a few hours.
Send a message
How can we help you?
Fill in the form and we'll get back to you by email — typically within 1 business day.
Frequently Asked Questions
Quick answers to the most common questions about DXGEARS orders and service.
How do I contact DXGEARS support?
Email us at support@dxgears.com, send a WhatsApp to +971 54 214 1369, or fill in the form on this page. We respond within 1 business day, Monday to Friday 9 AM–6 PM GST.
Does DXGEARS deliver outside Dubai?
Yes. We ship across the UAE and to GCC countries including Saudi Arabia, Kuwait, Qatar, Bahrain, and Oman. Cash on Delivery is available for UAE orders only. GCC customers are responsible for any applicable customs duties or VAT.
How do I return or exchange a product?
Notify us within 7 days of receiving your order. Items must be returned within 14 days of delivery in original condition. Visit our Returns & Refunds Policy page or email orders@dxgears.com to begin.
Where is DXGEARS based?
DXGEARS is a Dubai-born brand, named after DXB — the IATA code for Dubai International Airport. We are operated by INS Sales and Solutions FZE LLC at 8a Street, Al Nahda 2, Dubai, UAE.
How long does delivery take?
Most UAE orders are delivered within 2–5 business days. GCC orders typically take 5–10 business days depending on destination and customs clearance. You will receive a tracking number by email once your order ships.
Does DXGEARS handle B2B or wholesale orders?
Yes. Select "Wholesale / B2B Inquiry" in the contact form above, or email orders@dxgears.com with your requirements and company details. Our team will respond with pricing and terms.
Need to track an order?
Check your order status instantly — no login required.